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19-06-2014, 10:40 PM
An honorable member of the Coffee Shop Has Just Posted the Following:
I had bought a flat in Anchorvale Horizon, a premium BTO unit which cost about $320+K excluding HDB loan of about another $100K. Understanding from HDB personnel, Premium BTO came with floorings done and charged to the flat as a whole. And owners are not allowed to opt out for the flooring. Thus we had no choice but to leave the flooring job to HDB.
Our nightmares started when we got our keys to our unit, there are many defects which could not be squeezed into the defect reporting form HDB provided. Our living flooring is terribly done; edges of almost all tiles are not even and they even have rough edges that might cut our feet. When reporting them to the contractor (from China, Jing Ye), they turned defensive mentioning they are following guideline provided by HDB. If we are like some other not highly educated Singaporeans, or those who do not know what they can fight for, we might had unwillingly accept the flooring. But I think that is not right for us to keep quiet and except them, thus I requested for joint inspection with the presence of HDB personnel. BSC, the unit that help us coordinate the defects reworks, told us on the following week that HDB personnel will go down to check before arranging the joint inspection.
My wife and I had marked all the defects except the living room flooring for reporting. But on the day of the joint inspection, I was surprised that there are markings on the floor with the word "uneven" on them. And best of all, even with them on which were marked by either the contractors of HDB, the HDB personnel denied that it was neither their contractor's fault nor HDB fault. And they tried to cover themselves claiming the flooring is acceptable according to 'Industrial practice' and they are under 'Tolerances'. And he added "but we will try to rectify it for you".
That is very contradicting, why would they marked my flooring with "uneven" wordings and still insist that the flooring are okay. He seem like trying his luck to smoke us, i believe some of our neighbors might been told off just like this; but he can sense our unhappiness and knew we would escalate further. So they decide to hack away the existing flooring and relay them. Results are still the same, after 5-6 times of rectifications there are no improvement in the flooring. And every meeting takes place on weekdays which we had to took vacation leaves just to compromise to HDB personnel working timing. And the frustrating part is every meeting that HDB personnel would use the same excuse to try convince us to accept the flooring, and if we do not accept he would tell us he will ask the contractors to rework again. I found it weird that no matter how lousy someone's workmanship is, they will not kept repeating the same mistake unless they are real idiots.
http://therealsingapore.com/content/...ndreds-defects (http://therealsingapore.com/content/hdb-delaying-trying-avoid-rectifying-new-bto-has-hundreds-defects)
Click here to view the whole thread at www.sammyboy.com (http://www.sammyboy.com/showthread.php?184427-Deliberate-delays-by-HDB-to-avoid-rectifying-defective-BTO-flats&goto=newpost).
I had bought a flat in Anchorvale Horizon, a premium BTO unit which cost about $320+K excluding HDB loan of about another $100K. Understanding from HDB personnel, Premium BTO came with floorings done and charged to the flat as a whole. And owners are not allowed to opt out for the flooring. Thus we had no choice but to leave the flooring job to HDB.
Our nightmares started when we got our keys to our unit, there are many defects which could not be squeezed into the defect reporting form HDB provided. Our living flooring is terribly done; edges of almost all tiles are not even and they even have rough edges that might cut our feet. When reporting them to the contractor (from China, Jing Ye), they turned defensive mentioning they are following guideline provided by HDB. If we are like some other not highly educated Singaporeans, or those who do not know what they can fight for, we might had unwillingly accept the flooring. But I think that is not right for us to keep quiet and except them, thus I requested for joint inspection with the presence of HDB personnel. BSC, the unit that help us coordinate the defects reworks, told us on the following week that HDB personnel will go down to check before arranging the joint inspection.
My wife and I had marked all the defects except the living room flooring for reporting. But on the day of the joint inspection, I was surprised that there are markings on the floor with the word "uneven" on them. And best of all, even with them on which were marked by either the contractors of HDB, the HDB personnel denied that it was neither their contractor's fault nor HDB fault. And they tried to cover themselves claiming the flooring is acceptable according to 'Industrial practice' and they are under 'Tolerances'. And he added "but we will try to rectify it for you".
That is very contradicting, why would they marked my flooring with "uneven" wordings and still insist that the flooring are okay. He seem like trying his luck to smoke us, i believe some of our neighbors might been told off just like this; but he can sense our unhappiness and knew we would escalate further. So they decide to hack away the existing flooring and relay them. Results are still the same, after 5-6 times of rectifications there are no improvement in the flooring. And every meeting takes place on weekdays which we had to took vacation leaves just to compromise to HDB personnel working timing. And the frustrating part is every meeting that HDB personnel would use the same excuse to try convince us to accept the flooring, and if we do not accept he would tell us he will ask the contractors to rework again. I found it weird that no matter how lousy someone's workmanship is, they will not kept repeating the same mistake unless they are real idiots.
http://therealsingapore.com/content/...ndreds-defects (http://therealsingapore.com/content/hdb-delaying-trying-avoid-rectifying-new-bto-has-hundreds-defects)
Click here to view the whole thread at www.sammyboy.com (http://www.sammyboy.com/showthread.php?184427-Deliberate-delays-by-HDB-to-avoid-rectifying-defective-BTO-flats&goto=newpost).