Free local calls, SMS, MMS for M1 customers this Sunday

[Sammyboy RSS Feed]

An honorable member of the Coffee Shop Has Just Posted the Following:

Free local calls, SMS, MMS for M1 customers this Sunday




M1 said on Tuesday evening that they "appreciate" the patience and tolerance of their mobile customers who were affected by a service disruption that happened in the morning, and will be giving free services to them for one day.

They will be providing free local mobile calls, local SMS and MMS services this Sunday.[/SIZE]

“We are sorry for the inconvenience caused to our customers. We take this incident very seriously, and in addition to our own investigation, we will be appointing an independent expert to conduct a network architecture and connectivity review,” said Ms Karen Kooi, chief executive officer, M1 Limited.

On Tuesday morning, M1 mobile users were experiencing difficulties using the network to send messages or make calls.

M1 said that it was due to a "call processing software issue" that had prevented customers' mobile phones from being registered to the network.

They took about five hours to rectify the issue, which went on from 7am to 12:15pm.

The "increased complexity" of the telco's network had prevented M1 from rectifying the issue in a shorter period of time. According to M1, they have been upgrading the mobile network to incorporate new entities and more advanced softwares. And it was important to troubleshoot the numerous interlinked entities to ensure effective restoration of services.

M1 Singapore notified users of the service disruption on its Facebook page at around 8am, “Some of our customers may be experiencing difficulties sending text messages or making voice calls. We are currently rectifying the issue and apologise for the inconvenience.”

Some M1 users who commented on the post reported widespread affected areas including Choa Chu Kang, Toa Payoh, Serangoon, Kent Ridge, Jurong, Clementi and Dover, Pasir Ris and Changi.

Some users also said that they were not able to access internet services on their phones. Facebook user Daniel Lim said, “You know this is not even funny anymore. I’m tethering wifi from my friend’s Singtel phone.”

A spokesperson for the telco, however, reportedly said that mobile data services were not affected.

Others took to complaining about the telco’s service. Facebook user Chen Yuting commented on the post, “M1 [has] really got to buck up their network and services. It’s always having issue[s]. What is the point of paying so much yet the service always break down like the train?” Another Facebook user Jin Sheng Toh said, “Think its time to say goodbye to my 10+ Yrs of loyalty!!!!”

M1 users also suggested that the company should compensate the users for the inconvenience. Facebook user Rizza Tabelisma-Tiglao said, “You should compensate us subscribers for this inconvenience and make it up to us by NOT JUST free call for a certain period of time like what you all did before but at least [waive] off the full month subscription.”

Kim Peng Tan, a Facebook user, also suggested, “Instead of IDA fining M1. The penalty should benefit the impacted parties. Eg: 10% [discount] for each hour of disruption”

This is not the first time that the telco has faced service disruptions. In the most recent case, M1 mobile users found themselves cut off from the Internet for several hours in December last year. M1 was also previously fined S$1.5million by the Infocomm Development Authority (IDA) in October 2013 for a service disruption that lasted more than 60 hours in January 2013





http://sg.news.yahoo.com/m1-reports-...020302393.html


Click here to view the whole thread at www.sammyboy.com.